The Citibank ATM located on the Lower Ground Level of Shangri-La Plaza Mall, at the corner of EDSA and Shaw Boulevard, offers a convenient spot for cash withdrawal within a busy Metro Manila area. Its placement inside the mall makes it relatively easy to find for shoppers and commuters passing through this central location. The ATM is accessible during mall hours, which adds to its convenience. However, based on user feedback, some have noted issues with the machine’s reliability and speed, which might affect the ease of transaction. Overall, it serves its basic purpose but may not be the fastest option for those in a hurry.